Shipping & Returns
Shipping within the Netherlands:
After purchase Diva Amsterdam will make sure your order will be handed over to Post NL within 1-3 days for shipping. From this moment it will only take 1- 2 days max before the package will arrive at your adress. All shipments from Diva Amsterdam will be send via registered mail.
Free shipping within the Netherlands:
All orders with a value of € 50,- or higher will be shipped for free. This only counts for shipments within the Netherlands.
It is possible to pick up your product at our shop in Amsterdam and pay at the pickup. If you reserve a product in our webshop for pickup we will keep this product aside for 5 days maximum (unless it is payed up front). After 5 days this product will be made available for purchase again and could possibly be out of stock after that.
Pick up adress:
Shipping outside of the Netherlands:
It is possible to ship products outside the Netherlands. There will be some extra charges for shippment outside of the BENELUX.
It is possible to return products if you are not pleased with it within 7 days after purchase. This has to be announced in writing before sending the products back including the order number. The package needs to be provided of a clear adres of the sender, if this is not the case we can not take the package.
All of our products are provided of a seal. It is possible to try out our products without removing or destroying this seal. Products with a broken or removed seal can not be returned and will not be refunded, keep this in mind while trying the products.
All costs for return shippments are for the customer. We advise to make use of registered mail for this. After receiving back the products in original state and with the seal still on it we will try to refund the money within 14 days.